noob Privacy Policy – Pakistan

1. Overview

noob operates the online gaming platform available at noob.wine, providing Casino, Live Casino, VIP rewards, promotions, and related services to players in Pakistan. To operate this platform, to process PKR deposits and withdrawals, and to provide a secure and fair gaming environment, noob necessarily collects and processes certain personal data about the people who register and use the platform.

This Privacy Policy explains in plain language what data is collected, the purposes for which it is used, the circumstances under which it may be shared with third parties, and the rights you have as a player to access, correct, or request deletion of your personal information.

This policy applies to all data collected through noob.wine, through the noob mobile application, and through any communication between players and the noob support team. It should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which are separate documents available on the platform.

2. Data We Collect

noob collects personal data in several ways: directly from you when you register or interact with the platform, automatically as you use the site or app, and in limited cases from third-party verification and payment providers. The main categories of data collected are:

You are not required to provide more personal information than is reasonably necessary to operate your account and process transactions. Where additional information is requested – for example during an identity verification process – the reason will be clearly explained at the time of the request.

3. How We Use Your Data

noob uses the personal data it collects for the following purposes:

• Account management – To create and maintain your noob account, authenticate your identity at login, and keep your account details accurate and up to date.
• Transaction processing – To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets, and to maintain a clear transaction record for your account.
• Identity verification – To verify your age (18+) and identity as required before processing withdrawals or where there is a regulatory or platform need to confirm who you are.
• Fraud prevention and security – To detect and investigate suspicious activity, protect against fraud, money laundering, and misuse of the platform, and to maintain the integrity of the gaming environment for all players.
• Responsible gaming – To operate deposit limit, self-exclusion, and session reminder tools, and to identify patterns of play that may indicate a player needs support.
• Customer support – To respond to your enquiries, resolve disputes, and improve the quality of support provided.
• Marketing communications – To send you information about promotions, VIP rewards, PSL seasonal offers, and platform updates, where you have not opted out of receiving such communications. You can opt out at any time via your account settings or by contacting support.
• Platform improvement – To analyse usage patterns and player feedback so that the platform, game selection, and overall experience can be improved over time.
• Legal compliance – To retain records and respond to lawful requests where noob has a legal obligation to do so.

4. Sharing Your Data

noob does not sell your personal data to third parties. However, to operate the platform effectively and meet our obligations, certain data may be shared with trusted third parties in defined circumstances:

• Payment processors – JazzCash, Easypaisa, Raast, and banking partners receive the minimum data necessary to process your PKR transactions securely.
• Identity verification providers – Third-party KYC (Know Your Customer) services may receive identity document data to assist with age and identity verification before withdrawal processing.
• Fraud prevention and security services – Data such as IP address, device fingerprint, and transaction patterns may be shared with fraud detection providers to protect the platform and honest players.
• Game software providers – Game providers receive session and gameplay data necessary to deliver the game, resolve disputes, and maintain certified RNG (random number generation) records.
• Analytics providers – Aggregated, anonymised usage data may be shared with analytics platforms to help noob understand how the platform is being used and where improvements are needed.
• Legal and regulatory authorities – Where noob is required by law or a lawful order to disclose personal data, it will do so to the extent required and no further.

All third-party partners who receive personal data from noob are required to handle that data securely and to use it only for the specific purpose for which it was shared. noob does not authorise third parties to use player data for their own independent marketing or commercial purposes.

5. Payments & PKR Transaction Data

All financial transactions on noob are denominated in PKR and processed through Pakistani payment channels including JazzCash, Easypaisa, Raast, standard bank transfer, debit and credit cards, and mobile wallets. When you initiate a deposit or withdrawal, noob records the transaction amount, the payment method reference, and the date and time of the transaction.

noob does not store full card numbers or complete bank account credentials on its own servers. Where card or bank details are provided, they are handled directly by the relevant payment processor using secure, encrypted channels. noob retains only the data necessary to match a transaction to your account and to resolve any payment disputes.

Transaction history linked to your account is retained for as long as your account is active and for a defined period after account closure, as described in the Data Retention section below. You can view your full deposit and withdrawal history at any time within your account dashboard.

6. Cookies & Tracking Technologies

noob uses cookies and similar tracking technologies on noob.wine and in the mobile application. Cookies are small text files stored on your device that help the platform function correctly, remember your preferences, and gather analytical information about how players use the site.

The main types of cookies used by noob are:

• Essential cookies – Required for the platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional cookies – Remember your preferences such as language settings, last visited game category, and responsible gaming tool configurations.
• Analytics cookies – Collect anonymised data about which pages are visited, how long players spend on different sections, and which features are used most. This data is used to improve the platform.
• Marketing cookies – Used to track whether a player arrived via a promotional link and to attribute bonuses correctly. noob does not use marketing cookies for third-party advertising purposes.

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect the functionality of the platform. Blocking analytical or marketing cookies will not prevent you from using noob but may mean certain preferences are not remembered between sessions.

7. Data Retention

noob retains personal data for as long as your account remains active and for a defined period after account closure. The standard retention periods applied are:

• Account and identity data – Retained for the duration of the active account relationship and for five years following permanent account closure, to meet record-keeping obligations.
• Transaction and financial data – Retained for seven years from the date of the transaction, in line with standard financial record-keeping practice.
• Support communications – Retained for three years from the date of the last communication, to allow for the resolution of any late-arising disputes.
• Gaming activity logs – Retained for five years for the purposes of dispute resolution, responsible gaming monitoring, and fraud detection.
• Technical and device data – Typically retained in anonymised or aggregated form after 12 months.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an individual player. If you request early deletion of your account data, noob will process that request subject to any retention obligations that require certain data to be kept for the minimum periods described above.

8. Security Measures

noob takes the security of player data seriously and applies a range of technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or loss. These measures include:

• SSL/TLS encryption for all data transmitted between your browser or app and the noob servers.
• Encrypted storage for sensitive data including identity documents and financial records.
• Access controls that restrict internal access to personal data on a need-to-know basis, with activity logging for all access to sensitive player records.
• Regular security assessments and penetration testing of the platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised login.

While noob takes all reasonable precautions, no online platform can guarantee absolute security. You also play a role in keeping your account secure: use a strong, unique password, do not share your login credentials with anyone, and contact support immediately if you notice any suspicious activity on your account.

9. Your Rights Over Your Data

As a noob player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the noob support team with your account details and a clear description of the request.

10. Minors & Age Policy

noob is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration and we carry out identity verification checks to confirm the age of players, particularly before processing withdrawals.

If noob becomes aware that a player account has been registered by or is being used by a person under 18, the account will be suspended immediately, all activity will be reviewed, and the account will be permanently closed. Any deposits made by an underage player will be returned to the source payment method after the investigation is concluded.

Parents and guardians are encouraged to use device-level parental controls and internet filtering tools to prevent minors from accessing online gaming platforms. If you believe a minor has accessed noob using your account or device, please contact support immediately.

11. Changes to This Privacy Policy

noob may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in the services offered, or in response to evolving best practices around data protection. When meaningful changes are made, registered players will be notified via email or an in-platform notification before the updated policy takes effect.

The most current version of this Privacy Policy will always be available on this page, with the "Last Updated" date at the top revised accordingly. Continued use of the noob platform after an updated policy takes effect constitutes acceptance of the revised terms. If you do not agree with a change, you should stop using the platform and may request account closure.

Minor clarifications that do not materially affect how your data is used may be made without separate notification, though the "Last Updated" date will always be revised to reflect any change.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data noob holds about you, please contact the noob support team. You can reach us through the live chat feature available within your account, or by emailing us at the address shown in the footer of this page.

When submitting a data rights request, please include your registered account email address and a clear description of what you are requesting. We will verify your identity before processing any request to access, correct, or delete personal data, to ensure that player data is never disclosed to an unauthorised third party.

noob aims to acknowledge data-related enquiries within two business days and to resolve them within 30 days of receipt, except where a request is particularly complex or where legal constraints affect the timeline, in which case we will keep you informed of progress.